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Aaron's Technology Musings

Who let this guy on the podium?

Call to Action : People Are Not Resources

A colleague Bill Ryan brings up a great point.

It is time to stop calling people resources.  Humans are not resources, they are humans - complex things that differ from one another in very subtle and nuanced ways.

Coal is a resource.  Steel is a resource.  Pork-bellies, and everything else that trades at the Chicago Board of Trade, is probably a resource.  Resources bring to mind commodities - things that are easily replaceable parts in a machine or system.  Things that are uniform, and do not vary from instance to instance.

Humans, as much as we try, tend not to fit that mold.  Project managers make the mistake time and time again of playing with project plans and people - replacing people in different parts of the project plan, because, well, they are simply resources that should each be able to do a given task in about the same amount of time.  And then we wonder why it doesn't work.

When we staff projects, we know we have to tailor the team to the environment.  We know that people are not fungible.  We know that, even two developers are of similar capability and skill set, if you swap the parts of project they are working on, are going to have to learn a new code base, acclimate to the new team they are working with, and so forth.  Viewing people as resources, literally, costs the company money, because it encourages this "thrashing" in project plans that increases the overall person-hours involved in the project.

Let it be known that people, themselves, *hate* being referred to as resources.  Nobody aspires to be a resource, they aspire to do something important - to make a difference, and usually, to do so in a way that is not completley anonymous.  Being a resource implies a level of anonymity - that you are a cog in a corporate machine stamping out a product.

This may all be fine and good - you might say that you want easily replacable parts in your effort to get a solution delivered without having to deal with that squishy "people stuff".   But if you want people to take ownership over results, having them be "anonymous resources" as part of the effort, and giving them no upside in the project with respect to their personal brand, probably wont work.  Most people intuitivley understand that they certainly get the downside to their personal brand - if you screw up, you get the blame.  So to not have a role in the upside will not appeal to the kind of people you want on your project - the 10x developers and the innovators who go the extra mile to make extraordinary results happen.  Those kind of people have options, and when they know that one project involves upside to their brand, and another involves only downside, it does not take a 180 IQ to figure out which option such a person is going to choose.

So - a humble proposal.  We need to stop calling them resources, and use the other fine name we have for them, people.  We need people to do X, Y, and Z, rather than resources to do X, Y, and Z.  "Human Resources", as a department name, is fine.  But we need to stop calling individual humans resources - it is demeaning, and in anything but the worst employment markets, gives you a competitive disadvantage.

And in the name of all that is good and right, do not use the term resources in a job ad.

Published Wednesday, December 05, 2007 4:35 PM by aarone

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Comments

# re: Call to Action : People Are Not Resources @ Wednesday, December 05, 2007 3:37 PM

Amen brother.  The whole "Business Speak" thing is so irritating.  I mean, it's inevitable that we use jargon and that's not the problem. But it's the faux-sophistication and pseudo-intellectualism that irks me so much.  It's like when someone learns the 'cool new thing'.  You read it in an email Monday never having heard it before.  By Friday you see everyone using it. It's like a virus, people on the original chain start picking it up.  Some of the stuff is tolerable but most of it is obnoxious.  It's very simple IMHO - calling people "People" isn't broken hence it doesn't need fixed.  It doesn't need improved upon.  People chuckle often when they hear my example of referring to family members the same way, but seriously, if anyone came home one day and started talking to their wives and kids like that they'd get hauled away to a rubber room. I can't tell you how many times I've not been cued into a new word, had someone drop it on me, then when I look puzzled, I could just see them chomping at the bit to 'explain' it to me - so they could show how hip and cool they are. It's easy enough to make a fool of yourself as it is, going the extra mile with using trendy business lingo seems like a bad use of , urrr, resources.

Bill

# re: Call to Action : People Are Not Resources @ Wednesday, December 05, 2007 9:45 PM

Great post.

The words management uses do have an affect (usually nausea), whether they intend so or not.  And it doesn't take much to show a little respect and acknowledgment where it's due.

Reminds me of the Dilbert, where the HR manager says to Dilbert's PHB something like "we need a more demeaning term for employees than 'human capital', I was thinking maybe 'livestock'."  And Dilbert's boss replies "I don't want them demanding hay."

Steve of AR

# re: Call to Action : People Are Not Resources @ Thursday, December 06, 2007 7:17 AM

What bothers me even more, to the point of despair almost, is project management types talking about throwing more 'bodies' at the problem... I always thought people get some kind of a power trip out of referring to others as subhuman "bodies" .. sickening really!

Amr

# re: Call to Action : People Are Not Resources @ Thursday, December 06, 2007 8:34 AM

Well, actually it's worse than people simply being referred to as "Human Resources".  That's just Business speak as you say.  In reality, businesses view people as "overhead" - a cost that detracts from their bottom line.  A necessary evil that must be minimized to improve profit margins.  That's why businesses are so eager to offshore as many jobs as they can.

The "Human Resources" department at most organizations is not intended to manage the workforce at the company - it's primary function is corporate protection.  All those employment agreements that the company makes you sign are to protect the company from it's "Human Resources".  All those complaints they handle, and the way they handle them, are to protect the company from it's own "Human Resources".

Brian

# re: Call to Action : People Are Not Resources @ Thursday, December 06, 2007 9:21 AM

I was on one project with a half dozen other people. Everybody was assigned cool job titles like "project leader," "functional lead," etc., except me. I was "staff."

By the end of the project, "staff" had coded 90% of the project, and the people with the real cool job titles turned in my work. To make sure that the others had something to do, they tracked the number of change requests they gave me. There was over a thousand. They called them bugs, to cover up the fact there were no requirements, and we were making this all up on the fly. So every day they had something to report: the number of bugs I created.

Needless to say, I noticed the way they treated "staff" and left. I guess a lot of others noticed, too, because about 5 years after I left, the entire department was permanently disbanded. This was a little surprising, because this was the core department from which the entire company originated from, but I guess it just goes to show you that no matter how successful you once were, hubris will (eventually) come back and bite you in the ass.

vanekl

# re: Call to Action : People Are Not Resources @ Thursday, December 06, 2007 9:44 AM

while you're at it, on the flip side of the human vs. corporation question, people are not consumers eithr.

johnnyz

# re: Call to Action : People Are Not Resources @ Thursday, December 06, 2007 11:58 AM

I've been thinking the same thing for a long time.

"Hi, I'm Resource X. Use me!".

jugimaster

# re: Call to Action : People Are Not Resources @ Thursday, December 06, 2007 8:21 PM

Bah!...just wait till you hear the term 'Human Capital Management' spoken with a straight face by someone.

DaveInMaine

# re: Call to Action : People Are Not Resources @ Friday, December 07, 2007 10:12 AM

Amen to everyone writing about this.  Seems to have struck a bit of a nerve.

I will argue that I would rather see the term "human capital" than "human resources", as at least the former has a meaning in MBA-speak that brings to mind something of value as an asset rather than something that is seen as simply an expense, but that is a relativley minor point.  The reality is that both terms are demeaning, just at different levels.

aarone

# re: Call to Action : People Are Not Resources @ Saturday, December 15, 2007 12:14 AM

How about team?, players?, contributors?

Kalpesh

# Project Success Factors : Does Your Team Get Along? @ Tuesday, February 26, 2008 10:07 AM

One truism in the software development world, consulting or no, is that (to paraphrase a Jack Welch line)

Aaron's Technology Musings

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